Disclosure Notice of Privacy Practices

TRISCENDNP (“we” or “us”) is committed to keeping your personal information private. The Gramm-Leach-Bliley Act instituted special provisions whereby organizations are required to disclose how they share your nonpublic personal information. The purpose of this letter is to share our privacy practices with you.
In the course of providing various business services to you and your employer we collect certain nonpublic personal information about you. The nonpublic personal information we collect may include your social security number and various financial account balances, as well as information regarding your income and financial assets. We obtain this information from you, from applications or other forms that you complete, or from various third parties, including your employer, insurance carriers, or consumer reporting agencies. To protect your nonpublic personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We share your nonpublic personal information with insurance carriers and their representatives, your employer, our affiliates, and third-party data backup providers. We share nonpublic personal information when processing your application for life insurance coverage and in servicing and maintaining your life insurance policies in conjunction with your executive benefit program. Throughout the year, we obtain account updates from insurance carriers for the purpose of servicing your program and share them with your employer pursuant to the terms of your program agreements. Information is shared with your employer only to the extent the information relates to the maintenance of your program – sensitive health information is not shared with your employer.

We share nonpublic personal information with our affiliates. In servicing your executive benefit program, we utilize various affiliates of TRISCENDNP to perform everyday business purposes, such as servicing your program and assets associated with your program.

In general, we do not share nonpublic personal information about former customers. We do share nonpublic personal information about former customers to the extent such information is necessary to service or maintain an existing executive benefit program. In the case of an existing program, the scope of the information sharing is limited to those
interactions with insurance carriers and their representatives, employers, and affiliates necessary to service the program. We do not share mobile phone numbers or other contact information with third parties/affiliates for marketing/promotional purposes.

Other than the information described above, we do not share nonpublic personal information except as permitted by law.

You may find more information about the Gramm-Leach-Bliley Act by visiting the Federal Trade Commission’s website at http://business.ftc.gov/privacy-and-security/gramm-leach-bliley-act. If you have any questions relating to our Privacy Policy, please contact Client Relations at services@triscendnp.com.

Secure Access for Executives (SAFE Client Portal) Privacy Policy

Last Updated:  October 23, 2023

TRISCENDNP (“we” or “us”) respects your privacy, and we are committed to protecting it. This Privacy Policy explains how we may collect, use, share and retain information about you and about the choices you have when you:

  • Visit TRISCENDNP’s Secure Access for Executives (the “SAFE”) portal (“Website”); or
  • Receive or reply to email or other electronic communications from us.

Services Covered by this Privacy Policy

This Privacy Policy describes our practices in connection with information we collect through safe.triscendnp.com and online communications that contain a link to this statement (collectively “Services”). By using the Services, you agree to the terms and conditions of this Privacy Policy.

Other TRISCENDNP websites and services may contain different privacy statements and you are advised to review the privacy policy for each other website.

We may provide links to third party websites for your convenience, but this Privacy Policy does not apply to the websites or communications of third parties. Those third-party websites and communications may have their own privacy statements. We are not responsible for the privacy, information, or practices of any third parties, including any third party operating any website or service to which the Website links. The inclusion of a link on the Website does not imply endorsement of the linked site or service by TRISCENDNP or any of its affiliates. To learn about the privacy policy of another website, please refer to the privacy statement(s) for that website.

TRISCENDNP controls and operates the Services from the United States and the Services are intended for use only by citizens of the United States. The Services are not intended to subject TRISCENDNP to the laws or jurisdiction of any state, country, or territory other than that of the United States.

Personal Information We Collect

We may ask you to provide certain personal information about you or that may be used to personally identify you or to contact you. For example, you may provide us with general identification and account information such as your name, telephone number, policy, or account number, mailing address or email address when you:

  • Submit a request for information;
  • Request that we contact you; or
  • Request that we provide you with an online account to access and use the SAFE.

You may be required to provide personal information to us in order for us to respond to your requests.

How We Use Personal Information

We use personal information collected online for business purposes, including:

  • To provide the Services;
  • To respond to your requests;
  • To authenticate registered users and facilitate the log-in process;
  • To maintain, develop, analyze and improve our Website and Services;
  • To inform you about products and services we offer that may be of interest to you;
  • To carry out our obligations and enforce our rights;
  • For risk management, such as to protect our Website and Services, including for fraud monitoring, detection and prevention;
  • To comply with laws and regulations, any court order, any legal process or law enforcement requirements;
  • For other business purposes, such as data analysis and to evaluate and improve our Website;
  • To fulfill the purpose for which you provide the personal information; and
  • For other purposes disclosed by us when you provide the personal information.

How We Disclose Personal Information

We do not sell your personal information to anyone. We do not share your mobile telephone, or other contact information, with third parties/affiliates for marketing/promotional purposes. We may disclose personal information that we collect to:

  • Our affiliates, in which case we require those affiliates to honor this Privacy Policy;
  • Our third-party vendors, service providers, contractors or agents who perform services on our behalf, and who are required to keep the personal information confidential and only use it for the purposes for which we disclose it; and
  • Other third parties as permitted or required by law, such as regulators and law enforcement authorities.

Other Information

We may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, your IP address, browser type, and operating system.  The information we collect automatically may not include personal information, and we do not maintain or associate it with personal information we collect in other ways. This information helps us improve our Website and deliver a better experience to you.

We also collect information through emails.  From time to time, we may send you emails about our products and services.  We may collect information regarding your interaction with these emails, including whether you opened the email, how long you viewed the email, and whether you opened any links in the email.

How We Protect Your Information

We seek to use reasonable administrative, technical, and physical safeguards and security measures to protect your personal information within our organization.

The safety and security of your information also depends on you.  Where we have given you, or you have chosen, a user ID and/or a password for access to your account or certain parts of our Website, you are responsible for keeping the user ID and password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we seek to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You should only access the Services within a secure environment.

Children’s Privacy Online

Our websites are not intended for, or directed toward, children. We do not knowingly collect or post information from children under the age of 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information under “Contact Us” below.

Updates to this Privacy Policy

This Privacy Policy is effective as of the date set forth above. We reserve the right to change this Privacy Policy at any time. If we change it, we will post the current Privacy Policy on the Website. Any changes to this statement will be effective as of the day they are posted. Use of the Website and/or Services following these changes signifies acceptance of the revised Privacy Policy. You are responsible for visiting our Website and this Privacy Policy to check for any changes.

Contact Us

If you have any questions about this Privacy Policy, you may contact us by email at services@triscendnp.com, via telephone at 972-318-1110, or mail at TRISCENDNP, Attn: Alexandria Staron, 1231 Cross Timbers Road, Flower Mound, TX 75028.


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